MegaPari Morocco Support and Customer Service

Live chat is the quickest way to reach customer support. Use it for urgent questions or when you need guidance step by step.

• How to start
  • On the website or app: log in, tap Help or Support, then choose Chat.
  • If you are logged out, use the floating chat icon on the website login page.
  • Service runs 24/7 for Morocco. Languages: Arabic (Morocco), French, and English.
• Best for
  • Login and 2FA problems.
  • KYC and document checks.
  • Deposit or withdrawal questions.
  • Bonus, bet settlement, and limits.
  • Responsible gaming requests.
  • Quick status updates on tickets.
  • MegaPari live support when timing is critical.
• Response time
  • First reply usually in 30-90 seconds.
  • Complex cases may take longer while the agent reviews your account.
• Tips for faster help
  • Stay logged in and confirm your username or user ID.
  • Share the exact issue, steps taken, and any error text.
  • Attach screenshots or short screen recordings.
  • Include transaction ID, bet ID, and payment method if relevant.
  • Ask for a ticket ID for follow-up.
  • Do not share your password or one-time codes.

Email support is best for detailed cases, formal requests, and when attaching documents.

• How to send
  • Use the in-account Help Center contact form. It routes your message to the correct support email.
  • Add a clear subject, for example: Deposit pending since Jan 15, 2026, or KYC document review.
  • Include your user ID, registered email, and a short summary at the top.
• Best for
  • KYC and account verification documents.
  • Payment traces or compliance questions.
  • Dispute reviews, account history, and formal requests.
  • Technical logs for persistent errors.
• Contact categories
  • General questions.
  • Payments and withdrawals.
  • Verification and account.
  • Responsible gaming.
  • Technical support.
• Response time
  • Usually 2-12 hours.
  • Up to 24-48 hours during peak traffic or provider escalations.
• Tips for faster email answers
  • Use a clear subject line and one topic per email.
  • List key facts first: dates, amounts, method, transaction or bet IDs.
  • Add screenshots of receipts or bank statements if requested.
  • Keep replies in the same thread so the case history stays intact.
  • Avoid sending the same request multiple times.

Phone help is available by callback in most cases. This suits urgent and sensitive matters.

• How it works
  • Request a callback via live chat or the contact form.
  • If a dedicated support number appears in your account, use that support number.
  • Languages: Arabic (Morocco), French, and English. Scheduling is 24/7.
• Best for
  • Time-sensitive payment holds.
  • Account lockouts where chat is hard to access.
  • Complex verification or responsible gaming requests.
• Helpline availability
  • No public helpline number is listed for Morocco at this time.
  • No free number is currently published.
  • If a MegaPari helpline number is assigned to your profile, it will show inside your account.
• Response time
  • Callback usually 5-15 minutes.
  • Many issues can be resolved during the call.
• Tips for faster phone help
  • Have your username, ticket ID, and recent transaction or bet IDs ready.
  • Call from your registered phone line.
  • Ask the agent to verify the callback ticket ID.
  • Avoid public Wi-Fi during the call.
  • Off-peak hours in Morocco often have shorter queues.
  • Do not read out full card numbers or one-time codes.

Messaging apps are handy for quick status updates and general questions. Use official links to stay safe.

• Platforms
  • WhatsApp and Telegram for simple updates.
  • Facebook Messenger and Twitter/X for quick questions.
  • Only use links from the website footer or Settings > Contact in the app.
• Best for
  • Service status, basic how-to, and promotion clarifications.
  • Non-sensitive follow-ups where no documents are needed.
  • Light account questions that do not involve payments.
• Contact and safety
  • Verify the account via the official website link before sending a message.
  • Do not share passwords, full card data, or one-time codes.
  • For payments or KYC, switch to live chat or email for secure handling.
• Response time
  • WhatsApp or Telegram: usually 15-60 minutes.
  • Messenger or Twitter/X: usually 1-6 hours.
• Tips for effective messaging
  • Start with your username and existing ticket ID.
  • Keep messages short and focused on one question.
  • Move to live chat for account verification or sensitive topics.
  • If you do not get an answer in a reasonable time, open a live chat.
• Note
  • The official MegaPari support team will never ask for a password or one-time code in messaging apps.

Technical support helps resolve errors related to login, payments, the app, and game sessions.

• How to reach technical support
  • Live chat: choose the Technical Support topic to reach the right agent.
  • Help Center: submit a request and select Technical. You will receive a ticket ID.
  • Email: use the contact form. It routes to the technical queue securely.
• Issues handled
  • Login or 2FA failures, device trust issues.
  • KYC upload errors or document format problems.
  • Deposit declines, stuck withdrawals, and reconciliation checks.
  • Game crashes, lags, or bet not settling.
  • App installation, update, or geolocation problems.
  • Provider outages and maintenance notices.
• Response and resolution time
  • First triage in 15-60 minutes by chat.
  • Payments: 2-24 hours depending on the method.
  • KYC checks: 24-48 hours after documents are received.
  • Game provider escalations: 24-72 hours.
• What to include for faster fixes
  • Screenshots or screen recordings of the error.
  • Time and date of the issue, your city in Morocco, and network type.
  • Device model, OS version, app version, or browser and version.
  • Transaction ID, bet ID, game title, and provider name if relevant.
  • Steps to reproduce the problem.
  • MegaPari technical support can process cases faster when details are complete.
• Security reminder
  • Do not send full card numbers or one-time codes.
  • Mask sensitive data before sharing images.

Priority support is available for VIP tiers and high-value accounts. It provides faster routing and a dedicated manager when eligible.

• Access
  • Go to Account > VIP to see your tier.
  • Use Priority Chat from the VIP panel.
  • If assigned, contact your personal manager by the in-app channel shown.
  • A dedicated support number or email may appear in your VIP area when active.
• Who qualifies
  • Players invited to higher tiers based on activity and account standing.
  • Eligibility, benefits, and local availability can vary.
• Response time
  • Priority chat usually replies in under 30 seconds.
  • Callbacks typically in 1-5 minutes.
• Best use cases
  • Time-critical payment escalations.
  • Limit changes and responsible gaming planning.
  • support game provider escalations and large bet reviews.
  • Travel or device change coordination.
• Tips to maximize benefits
  • Keep notifications enabled for priority messages.
  • Verify your contact number and preferred language.
  • Join the loyalty program and maintain your tier to keep access.
  • Ask your manager for the best channel for each request.
  • MegaPari VIP support may provide tailored options during peak events.
• Safety
  • Your manager will never ask for a password or one-time code.
  • Confirm any payment instructions inside your account before acting.